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With remote assistance software from LogMeIn, you can: And with multiple ways to start a support session and communicate during it, Rescue is easy for your customers to use as well. Agents can transfer files, run diagnostics and take control of a user’s device with one click. End-users must give permission for remote login and other functions, and when the session is over Rescue automatically uninstalls the file that enables the remote share.Ībove all, remote assistance software from LogMeIn is easy to use, with an intuitive interface that gives technicians everything they need to resolve issues more quickly. Security is provided by 256-bit SSL-encrypted connections with access granted via secure pin or link. With LogMeIn Rescue, you can connect to any device in the world within just a few seconds.
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This remote assistance software offers multi-platform support for remote Mac and PC connections, as well as mobile support for Android, iOS, Blackberry and more. LogMeIn Rescue is a remote assistance software solution that is purpose-built for the largest call centers, the one-person IT shop and everything in between.Įasy to use and customize, LogMeIn’s remote support software is a SaaS solution that requires no upfront investment in hardware, software or infrastructure. It’s faster, easier and less frustrating for everyone involved.īy adding remote assistance software to your helpdesk, call center or support organization, you can easily reduce call handle times, increase first call resolution rates and save money on the cost of field visits – not to mention making your customers and users very, very happy.

With remote assistance software, support technicians can use remote computer access to take control of the customer’s device, running diagnostics and attempting resolution themselves – without requiring help from the customer. It’s a time-consuming, painstaking and frustrating experience for many customers, especially non-technical users. In a typical help desk call, a customer describes a problem over the phone to a technician who asks questions and tries to walk the customer through a set of tasks to diagnose and fix the issue.

By allowing support technicians to establish a remote connection to a user’s computer or device, remote assistance software accelerates resolution of issues and eliminates customer confusion and frustration. Remote assistance software is revolutionizing customer and end-user support. Deliver exceptional support with remote assistance software.
